A Guide on the leading Bank Revolut Customer Care
Revolut Customer Care Review | Investing Compare

A Guide on the leading Bank Revolut Customer Care

Revolut Customer Care and Support with Valuable Insights from Investing Compare – Your Trusted Source for Information

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SUMMARY

Revolut is a digital bank based in the United Kingdom that provides a variety of financial services through its mobile application. It offers a multi-currency account, which allows users to hold and exchange over 30 different currencies at interbank exchange rates, as well as spend abroad with no fees.

Revolut also offers a range of other features, including budgeting tools, cryptocurrency trading, and insurance products. Its premium and metal plans come with additional benefits, such as travel insurance and cashback on purchases. In this review we also focus on Revolut customer care.

Overall, Revolut is a convenient and cost-effective option for individuals who frequently travel or make international transactions, and who prefer to manage their finances digitally. However, it's important to note that it's not a full-fledged bank and is not covered by traditional banking regulations, so users should carefully consider their options before deciding to use Revolut as their primary banking solution.

Best Banking App – European Fintech Awards 2019

  • Best for: individuals who frequently travel or make international transactions
  • Founded: 2015 in UK
  • HQ: London, UK
  • Regulated Countries: SEC and FINRA (U.S.), SFC (Hong Kong), MAS (Singapore), FCA (U.K), IIROC (Canada), EEA and ECB (Europe)
  • Trust Factors: Regulatory – Reputation – Biometric authentication – Security
  • Minimum deposit: $0
  • No of customers: +16milion (September 2021)

Revolut offers a compelling set of features and benefits that make it a popular choice for individuals who prefer to manage their finances digitally and who value convenience, low fees, and innovative banking services.

9.5Expert
Expert Opinion
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Overall
8.5
Trust Score / Security
10
Account Opening
9
Instruments Available
9
Deposits / Withdrawals
9.5
Fees
8.5
Trading Platform
8
Mobile App
8
Customer Care
9.5
Education
8
Pros
  • Multi-Currency Account
  • Fast and convenient
  • Low Fees and Commissions
  • Innovative Features
  • User friendly App
Cons
  • Crypto risks
  • Account limitations
  • Limited banking services
  • Customer care

Revolut is a digital banking and financial technology (fintech) company that provides a range of financial services through its mobile app and online platform. The company was founded in 2015 by Nikolay Storonsky and Vlad Yatsenko, and it has since grown into one of the largest and most popular digital banking providers in the world.

One of the key features of Revolut is its multi-currency account, which allows users to hold and exchange over 30 different currencies at interbank exchange rates. This can be a convenient and cost-effective option for individuals who frequently travel or make international transactions, as it eliminates the need for foreign exchange fees or the use of multiple accounts.

Revolut also offers a range of innovative features, including budgeting tools, cryptocurrency trading, and insurance products, which can help users to manage their finances more effectively and efficiently. In addition, Revolut provides low or no fees for most of its services, including ATM withdrawals, card payments, and international transfers, which can save users money compared to traditional banking services.

Revolut is regulated by financial authorities in several countries, which provides users with added security and oversight over their funds and transactions. The company has also received several awards for its services, including the “Best Digital Bank” award at the 2020 World Finance Awards and the “Best Challenger Bank” award at the 2019 British Bank Awards.

Investing-Compare.ai reviews are written by a team of professionals with between 10-30 years of experience each, in addition to thousands of data points. Read about our methods here.

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Overall, Revolut offers a range of benefits and innovative features that make it a popular choice for individuals who prefer to manage their finances digitally and who value convenience, low fees, and cutting-edge banking services.

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Introduction to Revolut

95/100

Revolut is a financial technology company that provides digital banking services to customers worldwide. Founded in 2015 in London, the company has become one of the fastest-growing and most popular digital banks, with over 16 million customers across more than 30 countries.

Revolut's mission is to provide fast, affordable, and accessible financial services to everyone, anywhere in the world. The company offers a wide range of services, including a multi-currency account, money transfers, debit cards, insurance, and investments. Users can manage their finances using the Revolut mobile app, which provides real-time insights and tools to help users stay in control of their money.

One of the key benefits of using Revolut is its low fees. Revolut charges little or no fees for most of its services, which can save users money compared to traditional banking services. For example, Revolut offers interbank exchange rates on currency exchanges, which can be a cost-effective option for individuals who frequently travel or make international transactions. Additionally, the Revolut app is user-friendly and intuitive, making banking on-the-go easy and convenient.

Revolut is regulated by financial authorities in several countries, which provides added security and oversight over users' funds and transactions. However, it's important to note that Revolut is not a traditional bank and therefore does not offer the same level of deposit protection or other services provided by traditional banks.

Overall, Revolut is an innovative and user-friendly digital banking solution that offers a range of low-cost and convenient services to users worldwide. Whether you're looking for a multi-currency account or low-cost money transfers, Revolut has something to offer for everyone.

Credit to: www.wired.co.uk/

Throughout this article, we'll delve into the world of Revolut customer care, shedding light on their exceptional support services and how they elevate your banking experience.

Why Revolut?

There are several reasons why someone might choose Revolut as their digital banking solution. Here are a few:

  1. Low fees: Revolut charges little or no fees for most of its services, which can save users money compared to traditional banking services. For example, Revolut offers interbank exchange rates on currency exchanges, which can be a cost-effective option for individuals who frequently travel or make international transactions.
  2. User-friendly app: The Revolut app is designed to be user-friendly and intuitive, making it easy for users to manage their finances on-the-go. The app provides real-time insights and tools to help users stay in control of their money.
  3. Range of services: Revolut offers a wide range of banking services, including a multi-currency account, money transfers, debit cards, insurance, and investments. This can be convenient for users who want to manage all their financial needs in one place.
  4. Security: Revolut is regulated by financial authorities in several countries, which provides added security and oversight over users' funds and transactions.
  5. Innovative features: Revolut offers several innovative features, such as cryptocurrency trading and disposable virtual cards, that are not commonly offered by traditional banks.

Credit to: www.tradestation.com

Overall, Revolut offers a combination of low fees, convenience, security, and innovation that can make it an attractive option for individuals looking for a digital banking solution.

Experience the ‘why' behind Revolut's excellence as we uncover the pillars of Revolut customer care, making it a standout choice for your financial needs.

Trust, Security & Protection

96.8/100

Revolut places a strong emphasis on trust, security, and protection for its users. Here are some of the ways that Revolut works to ensure the safety of its users' funds and data:

  1. Regulation: Revolut is regulated by financial authorities in several countries, including the Financial Conduct Authority (FCA) in the UK and the European Central Bank (ECB) in Europe. This provides added security and oversight over users' funds and transactions.
  2. Two-factor authentication: Revolut uses two-factor authentication (2FA) to verify the identity of its users and protect against unauthorized access to accounts.
  3. Encryption: Revolut uses end-to-end encryption to protect users' data and transactions. This means that all data is encrypted before it is sent, and can only be decrypted by the intended recipient.
  4. Fraud protection: Revolut has robust fraud protection measures in place, including real-time transaction monitoring and blocking of suspicious activity.
  5. Deposit protection: Revolut offers deposit protection for eligible users through the Financial Services Compensation Scheme (FSCS) in the UK and the Deposit Guarantee Scheme (DGS) in Europe. This provides added protection for users' funds in the event that Revolut becomes insolvent.
  6. Security features: The Revolut app includes several security features, such as the ability to freeze and unfreeze your card instantly, location-based security, and the option to enable or disable certain transaction types.

Regulation

Revolut is regulated by financial authorities in several countries where it operates. Here are some examples of the regulatory bodies that oversee Revolut:

  1. Financial Conduct Authority (FCA): Revolut is authorized and regulated by the FCA in the UK. This means that Revolut is required to comply with FCA regulations related to banking and financial services.
  2. European Central Bank (ECB): Revolut is licensed as a payment institution by the ECB in Europe. This license allows Revolut to provide payment services across the European Union (EU) and European Economic Area (EEA).
  3. Financial Supervisory Authority (FIN-FSA): Revolut is authorized and regulated by the FIN-FSA in Finland.
  4. Australian Securities and Investments Commission (ASIC): Revolut is authorized and regulated by ASIC in Australia.
  5. Financial Services Agency (FSA): Revolut is authorized and regulated by the FSA in Japan.

In addition to these regulatory bodies, Revolut also has a global AML (Anti-Money Laundering) and KYC (Know Your Customer) program to help prevent financial crime and ensure compliance with regulations in the countries where it operates.

Overall, Revolut takes a proactive approach to security and protection for its users. Through regulation, encryption, fraud protection, deposit protection, and security features, Revolut works to ensure that users can trust the platform with their funds and data.

In this context, trust, security, and protection go hand in hand with Revolut customer care, ensuring your financial well-being is a top priority.

Full disclosure: We may receive a commission if you sign up with a broker using one of our links.

Account Opening Process

94/100

Credit to: www.revolut.com

Opening a Revolut account is a straightforward process that can be completed entirely through the Revolut mobile app. Here are the basic steps to open a Revolut account:

  1. Download the Revolut app: The Revolut app is available for free on the App Store or Google Play.
  2. Sign up for an account: To create a Revolut account, simply provide your phone number and create a password.
  3. Verify your identity: Revolut requires users to verify their identity before they can use certain features of the app, such as sending and receiving money. You can do this by submitting a photo of your government-issued ID through the app.
  4. Fund your account: To start using Revolut, you'll need to fund your account. You can do this by adding a debit or credit card, or by making a bank transfer.
  5. Choose your plan: Revolut offers several different plans, including a free plan and paid plans with additional features. Choose the plan that best suits your needs.
  6. Start using Revolut: Once you've completed these steps, you can start using Revolut to send and receive money, make payments, and manage your finances.

Overall, the Revolut account opening process is quick and easy, and can be completed entirely through the mobile app. The app guides you through each step of the process, and provides clear instructions on how to verify your identity and fund your account.

As you navigate the account opening process, you'll discover that Revolut customer care is there every step of the way, making your onboarding experience smooth and efficient.

Instruments Available

83/100

Revolut offers a range of financial instruments and features that allow users to manage their finances, including:

  1. Multi-currency accounts: With a Revolut account, you can hold and manage multiple currencies. This allows you to easily send and receive money in different currencies, and avoid costly foreign exchange fees.
  2. Debit cards: Revolut provides users with a debit card that can be used to make purchases and withdraw cash from ATMs. The card can be used in multiple currencies, and offers competitive exchange rates.
  3. Cryptocurrencies: Revolut allows users to buy, sell, and hold cryptocurrencies such as Bitcoin, Ethereum, and Litecoin.
  4. Budgeting tools: Revolut provides a range of budgeting tools that allow users to set spending limits, track their expenses, and monitor their finances.
  5. Savings accounts: Revolut offers a range of savings accounts with competitive interest rates. Users can set up recurring transfers to their savings accounts, and choose from different investment options.
  6. Insurance: Revolut offers various types of insurance, including travel insurance, mobile phone insurance, and medical insurance.

Overall, Revolut offers a wide range of financial instruments and features that can help users manage their finances more effectively. Whether you need to send money overseas, invest in cryptocurrencies, or manage your budget more effectively, Revolut has a solution to meet your needs.

With the wide array of instruments available, you can rest assured that Revolut customer care supports your diverse financial needs, providing a comprehensive banking experience.

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STOCKS
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STOCKS
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Deposits, Withdrawals, Fees

88/100

Revolut offers free deposits and withdrawals for most types of transactions, but there are a few exceptions where fees may apply. Here's an overview of Revolut's fees for deposits and withdrawals:

  1. Bank transfers: Revolut offers free bank transfers to and from your Revolut account, but some banks may charge fees for sending or receiving the transfer. Revolut also offers a premium service called “Express Transfer” that allows you to send money instantly for a small fee.
  2. Card transactions: Revolut does not charge fees for card transactions, but some merchants may charge a fee for using a card.
  3. ATM withdrawals: Revolut allows users to withdraw up to a certain amount for free each month, depending on the type of account you have. After that, a small fee will apply for each withdrawal. The fee is higher if you're using an ATM outside the EU.
  4. Cryptocurrency transactions: Revolut charges a fee for buying and selling cryptocurrencies. The fee is calculated as a percentage of the transaction value.
  5. Currency exchange: Revolut offers competitive exchange rates for currency exchange transactions, but a small fee may apply for certain currencies or for exchanging large amounts of money.

Overall, Revolut's fees for deposits and withdrawals are generally lower than traditional banks, and in most cases, they are free. However, it's important to check the fees and limits that apply to your specific account and transaction before making any transfers or withdrawals.

Understanding deposits, withdrawals, and fees is made easier with Revolut customer care, ensuring transparency and support throughout your financial transactions.

Mobile Platform

78.9/100

Revolut is a mobile-based platform that allows users to manage their finances on-the-go. The platform is available on both iOS and Android devices, and can be accessed via the Revolut mobile app. Here are some of the key features of the Revolut platform:

  1. Multi-currency accounts: Revolut allows users to hold and manage multiple currencies in their account, and switch between them instantly using the app. This can help users save money on foreign exchange fees when traveling or sending money overseas.
  2. Budgeting tools: Revolut offers a range of budgeting tools that help users track their spending, set monthly budgets, and receive real-time alerts when they're close to reaching their limits. This can help users stay on top of their finances and avoid overspending.
  3. Card controls: Revolut allows users to control their card settings from within the app, including disabling contactless payments, setting spending limits, and locking their card if it's lost or stolen.
  4. Cryptocurrency trading: Revolut allows users to buy, sell, and hold cryptocurrencies such as Bitcoin, Ethereum, and Litecoin within the app. This allows users to easily invest in cryptocurrencies without having to use a separate platform.
  5. Savings accounts: Revolut offers a range of savings accounts with competitive interest rates, allowing users to save money and earn interest within the app. Users can set up recurring transfers to their savings accounts and choose from different investment options.

Overall, the Revolut platform is designed to provide users with a comprehensive set of financial tools and features that can help them manage their finances more effectively. The app is user-friendly and intuitive, and allows users to access their accounts and manage their finances from anywhere, at any time.

Exploring Revolut's mobile platform, you'll see how the seamless user experience is complemented by Revolut customer care, offering guidance and assistance at your fingertips.

Cool features

93.1/100

Revolut has several cool features that make it a popular choice among users. Here are some of the most notable features:

  1. Instant transactions: Revolut allows users to send money instantly to other Revolut users, no matter where they are in the world. This feature can be especially useful when sending money to friends or family overseas, as it eliminates the need for expensive and time-consuming international transfers.
  2. Budgeting tools: Revolut offers a range of budgeting tools that help users track their spending, set monthly budgets, and receive real-time alerts when they're close to reaching their limits. This can help users stay on top of their finances and avoid overspending.
  3. Cryptocurrency trading: Revolut allows users to buy, sell, and hold cryptocurrencies such as Bitcoin, Ethereum, and Litecoin within the app. This feature allows users to easily invest in cryptocurrencies without having to use a separate platform.
  4. Disposable virtual cards: Revolut offers disposable virtual cards that can be used for online purchases. This feature helps protect users from online fraud and ensures that their card details are not stored on multiple websites.
  5. Travel features: Revolut's multi-currency accounts and competitive exchange rates make it a great choice for travelers. The app also offers features such as real-time exchange rate alerts, location-based security, and travel insurance.
  6. Cashback: Revolut offers cashback rewards on select purchases made with a Revolut card. These rewards can be redeemed for future purchases or transferred to other Revolut users.

Overall, Revolut's cool features make it a versatile and user-friendly platform that can help users manage their finances more effectively, while also providing access to a range of other useful services.

As we unveil these cool features, remember that Revolut customer care is your reliable companion, ready to assist and enhance your banking journey.

Revolut Customer Care

96.5/100

Revolut provides customer care through several channels. Here are the different ways that users can get in touch with the team of Revolut customer care team:

  1. In-app chat: Revolut's in-app chat feature allows users to message a Revolut customer care representative directly from the app. This feature is available 24/7 and typically provides a quick response time.
  2. Phone support: Revolut also offers phone support for users who prefer to speak with a Revolut customer care representative directly. The phone support service is available during business hours and can be accessed by dialing the number listed in the app.
  3. Social media: Revolut has an active presence on social media, including Twitter and Facebook. Users can reach out to the Revolut customer care team through these channels and expect a timely response.
  4. Email: Users can also contact the Revolut customer care team by email. However, this is not the fastest way to get a response, and users may need to wait several hours or even days to receive a reply.

Overall, Revolut customer care is generally considered to be reliable and responsive, with most users reporting positive experiences when interacting with the support team. The in-app chat feature is particularly helpful, as it provides a quick and easy way to get assistance with any issues or questions that arise.

Education

80.3/100

Revolut offers a range of educational resources to help users better understand personal finance and make informed decisions about their money. Here are some of the educational resources that Revolut provides:

  1. Revolut Blog: Revolut's blog offers a wealth of information on personal finance, including tips on budgeting, saving, investing, and more. The blog is regularly updated with new content and covers a range of topics related to personal finance.
  2. Revolut Academy: Revolut Academy is a series of interactive courses that teach users about personal finance, investing, and cryptocurrency. The courses are designed to be engaging and informative, and users can earn certificates upon completion.
  3. Revolut Knowledge Center: The Knowledge Center is a collection of articles and guides that cover a range of topics related to personal finance. Users can browse the Knowledge Center to learn about topics such as budgeting, saving, and investing.
  4. Revolut Community: Revolut's online community is a forum where users can ask questions, share information, and connect with other Revolut users. This can be a great resource for learning about personal finance and getting advice from other users.

Credit to: www.blog.revolut.com

Overall, Revolut's educational resources are comprehensive and can be a great help for users who want to learn more about personal finance. Whether you're just starting out or you're an experienced investor, Revolut's resources can help you make informed decisions and manage your money more effectively.

In the realm of education, Revolut customer care not only provides banking knowledge but also ensures you have the support and resources to make informed financial decisions.

Revolut Review: The Bottom Line

89.3/100

Revolut is a digital banking platform that offers a range of financial services to its users. It provides an easy-to-use app that enables users to manage their money, transfer funds, pay bills, and more. Revolut also offers a range of features that make it an attractive option for users, including low fees, competitive exchange rates, and innovative features such as instant spending notifications and the ability to buy and sell cryptocurrencies.

One of the key advantages of Revolut is its flexibility. It offers a range of accounts to suit different needs, including a standard account, a premium account, and a metal account. Each account comes with different features and benefits, allowing users to choose the option that best suits their needs and budget.

Another advantage of Revolut is its focus on security and protection. It is regulated by financial authorities in the UK and Europe, and it uses advanced security features to protect user data and transactions. Additionally, Revolut provides excellent customer support, with multiple channels available for users to get in touch with customer service representatives.

Overall, Revolut is a reliable and convenient digital banking platform that can help users manage their money more effectively. With its low fees, flexible account options, and innovative features, it is an attractive option for anyone looking for a digital banking solution.

Revolut customer care: FAQ

How can I contact Revolut customer care for assistance?

You can reach Revolut customer care through the in-app chat feature, available 24/7. Simply open the app and tap on the chat icon to start a conversation with a support agent.

What services does Revolut customer care provide?

Revolut customer care offers support for a wide range of issues, including account inquiries, transaction disputes, card issues, and assistance with using the Revolut app.

Is Revolut customer care responsive and efficient?

Yes, Revolut is known for its responsive customer care team. They strive to address customer inquiries promptly and efficiently, often providing real-time assistance.

Are there any fees associated with contacting Revolut customer care?

Revolut offers free customer care support through the in-app chat. However, for certain premium or business plans, dedicated support options may be available for a fee

What should I do if I have a problem outside of Revolut's customer care hours?

Revolut's in-app chat operates 24/7, so you can seek assistance at any time. If you encounter an issue that can't be resolved immediately, you can still initiate a chat and they will respond when available.

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